Help & Frequently Asked Questions

Below are answers to some of the most common questions about orders, shipping, returns, and our products.

If you cannot find the answer you are looking for, please contact us at:

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

Processing times may vary during holidays, high demand periods, or unexpected delays.

Can I cancel or change my order?

If your order has not yet been processed or shipped, we may be able to cancel or update it.

Please contact us as soon as possible at:

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

I entered the wrong shipping address. What should I do?

If you notice an error in your shipping address, please contact us immediately.

If the order has not yet been shipped, we may be able to correct the address.

Ancient Courtyard is not responsible for orders shipped to an incorrect address provided during checkout.

Shipping

How long does shipping take?

Shipping times depend on your location. Most orders within the United States arrive within 3–7 business days after shipment.

Delivery times may vary depending on the carrier and destination.

How can I track my order?

Once your order ships, you will receive an email containing your tracking number. You can use this number to follow your package's delivery progress.

Do you offer international shipping?

At this time, Ancient Courtyard primarily ships within the United States. If international shipping becomes available, updates will be posted on our website.

Returns & Refunds

Can I return my order?

Due to the nature of ingestible products, we only accept returns on unopened items with the safety seal intact.

Please refer to our Return & Refund Policy for full details regarding return eligibility.

What if my order arrives damaged?

If your order arrives damaged, defective, or with a broken safety seal, please contact us within 7 days of delivery.

Include your order number and photos of the product and packaging so we can review the issue and assist you.

Products

Are your products intended to diagnose, treat, cure, or prevent disease?

No. Products sold by Ancient Courtyard are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before beginning any dietary supplement.

How should I use dietary supplements?

Please follow the directions listed on the product label. If you have questions about whether a supplement is appropriate for you, consult a healthcare professional.

Where are your products manufactured?

Our products are produced through trusted partners that specialize in dietary supplement manufacturing and fulfillment. These partners follow applicable industry standards for supplement production and quality control.

Still Need Help?

If you have additional questions or need assistance with your order, please contact us at:

We are happy to help.